Who we are
Foxie Skin Clinic is run by Paige Whitehead, a sole trader trading as Foxie Skin Clinic, Burlington House, 20 Hardwick Street, Buxton, Derbyshire, SK17 6DH. Paige is the data controller for the personal information described in this policy. If you have any questions about your information, email foxiesalon@gmail.com.
The information we collect
Contact details you give us, such as your name, email address and phone number, when you enquire, book, sign up to our emails or message us.
The content of your enquiries and messages, including messages you send through our website forms and on WhatsApp.
Health and skin information, such as your skin history, medical history, medications, lifestyle, photos of your skin and, if you join The Acne Blueprint, your blood test results. This is special category data and we only collect it with your explicit consent, so that we can treat you safely and effectively.
Booking and payment information, handled through our booking system.
Basic website information, such as the pages you visit, collected by our website host and embedded services.
How we use your information
To answer your enquiries and arrange appointments, consultations and programmes.
To assess your skin and plan, deliver and review your treatments and programmes safely.
To provide coaching, mentoring and Shadow Days to skin specialists.
To send you emails you have signed up to. You can unsubscribe at any time using the link in every email.
To meet our legal, insurance and accounting obligations.
Our lawful reasons
We rely on your consent (for marketing emails, and your explicit consent for health information), on the contract between us when you book a service, on our legal obligations, and on our legitimate interests in running and improving our business in ways you would reasonably expect.
Who we share it with
We never sell your information. We only share it with trusted services that help us run the clinic, and only as much as they need:
Fresha, for bookings, payments and gift vouchers.
Mailchimp, for our email newsletters.
WhatsApp (Meta), when you choose to message us there.
Our partner laboratory and blood draw service, if you join The Acne Blueprint and choose blood testing.
Prescribing services, if you need prescription skincare and agree to be referred.
Our website, hosting and client portal providers.
Behold, which displays our Instagram feed on this website.
Some of these providers may store data outside the UK. Where they do, they use appropriate safeguards required by UK data protection law.
How long we keep it
We keep client records, including health information and photos, for as long as we need them to treat you safely and to meet our legal and insurance obligations, and then delete them securely. Enquiries that don't lead to a booking are deleted within 12 months. You stay on our email list until you unsubscribe.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to withdraw consent at any time, and to ask for your information to be transferred to someone else. To make a request, email foxiesalon@gmail.com. We will respond within one month.
Cookies
Our website uses only the cookies and similar technologies needed for it to work, plus those set by embedded services such as our Instagram feed. You can control cookies through your browser settings.
Website hosting and embedded services
Lovable provides our website hosting and stores a private backup of website enquiries, including your name, email address, subject, message, the side of the site used and the date. Only Paige can view these backups when signed in. Mailchimp receives the first name and email address you enter in our signup forms, along with tags identifying the website signup and whether you are a client or skin specialist. New signups require email confirmation.
When you send an enquiry through WhatsApp, the answers you enter are passed to WhatsApp to prepare your message. Behold and Instagram receive connection information, such as your IP address and browser information, when their embedded feed loads and may use their own cookies or similar technologies. The embedded clinic map connects to Google Maps, which receives connection information and may use its own cookies. These providers explain their handling of information in their own privacy policies.
Our website saves your choice of the Client or Skin Specialist side in your browser. Our hosting and sign-in provider also uses browser storage for Paige's signed-in session. Our fallback web fonts connect to Google Fonts, which receives connection information such as your IP address and browser information.
Website analytics
Lovable's visitor analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and clicks on buttons and links. These measurements, including clicks, are recorded for every visitor. Page visits, time on page, page speed and errors are recorded without cookies and without identifying anyone.
Detailed analytics data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
Complaints
If you're unhappy with how we handle your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.